4. Where does Salvavida deliver?

5. How can I track my order?

Our delivery time begins upon order acceptance and includes a 24-hour lead time, during which your items will be processed and shipped on business days. Please note that this time may be longer during promotional periods.

As soon as your order is packaged, we'll send you a shipping confirmation email with delivery information and a link to track your order online. Please note that tracking information may take a few days to become available.

6. What should I do if delivery is delayed/What happens if my package is lost?

Our packages are delivered by logistics companies, which can track the logistics status in real time, but if the delay/loss is caused by irresistible reasons, we also deeply regret it, we can do the following:

A, Maintain communication with our service.

The last thing we want is for your package to be delayed. Make sure we know the status of the package. We will contact you at any time to update you on the status of the package and explain the situation.

B. Track your goods in real time

If you notice a delay during shipping, you can take action: send a replacement package more quickly. Or, if there is a delay and you are anxious to receive the package, you can contact us, and we may resend it using other shipping methods depending on the situation.

7. About canceling your order

You can cancel your order. We accept cancellations before processing the product. If you cancel your order before this date, you will receive a full refund. However, if the product has already shipped, we unfortunately cannot cancel it. Thank you for your understanding!

Note: You will receive an email notification once your order has shipped. Therefore, you cannot cancel it once it has shipped. If you insist that you do not want your package, you can contact us to return it once you receive it. Thank you for your understanding!